Customer service on autopilot with AI

Project Overview

Who is Dryguard?

Dryguard is a specialist contractor in damp-proofing and waterproofing, based in Flemish Brabant. They work for homeowners, but also for construction companies, architects and property managers in Flanders, Brussels and part of Wallonia. The company doesn't just want to solve damp problems, it also wants to make its internal processes smarter. That's why they teamed up with Flowkify for a project around AI solutions and automated workflows.

The challenge

Dryguard had countless ideas for AI and automation, but no structured plan to carry them out. They were looking for a partner who could apply AI in email agents, automate customer communication through WhatsApp bots, and streamline internal processes without losing the personal touch.

"How do we make our customer service and internal processes smarter with AI, without losing the personal touch?"

Project Delivery

The approach

Together with Dryguard, we built a monthly optimization plan. Every month we add new AI automations and test improvements to their workflows.

What we built

Smart email agent

Google inboxes integrated with an AI email agent that automatically reads and summarizes incoming emails, prepares reply templates for frequently asked questions as ready-made drafts, and automatically forwards emails to the right departments.

WhatsApp AI support

An AI chat feature that answers clients' first questions and routes them to the right employee or department, with fast lead follow-up through WhatsApp bots.

Lead nurturing with AI

AI-driven email flows and automatic AI text messages for new inquiries keep follow-up fast, which boosts conversions.

Results

Dryguard now works more efficiently: sales staff have less administrative work, and clients get an almost instant reply thanks to faster response times. The team can focus more on their core work, and AI keeps the tone of voice consistent across all communication.

The project keeps going. The mail agent on Gmail, with its own knowledge base and a writing style tailored to Dryguard, is the next step in that.

Curious what AI and automation could mean for your customer service? Get in touch with Flowkify.