1,000+ technical documents made searchable with A.I.

Project Overview

Who is TSG Belgium?

TSG Belgium is a technical service provider specializing in fuel and payment systems for fuel stations. Their technical team works daily with extensive documentation from various suppliers: manuals running hundreds of pages, error codes, installation guides and customer-specific procedures.

The challenge

Employees were losing too much time searching. A new colleague with a question about a fuel-pos system had to page through a 751-page PDF.

"How can we give our employees faster access to the right technical information, so they can help customers faster and more accurately?"

Project Delivery

The approach

We started simple and tested what Microsoft Copilot Studio could handle out of the box. That turned out to be insufficient for the scale of TSG's documents, so we switched to a more advanced architecture on Microsoft Azure, built in seven two-week sprints.

What we built

Answerly: the knowledge agent in Microsoft Copilot

Employees ask a question in plain language. Answerly searches more than 100 technical documents, gives a clear answer, and cites its source: document name and exact page number, so the answer can be verified.

Knowledge management app

A management tool built on Microsoft Dynamics 365 and Power Apps, where TSG itself uploads, labels and publishes documents for the agent. Outdated documents are excluded automatically. Only current knowledge stays available.

Advanced document processing

Smart chunking that respects a document's structure, A.I. image analysis that fully describes images, and the HNSW algorithm for faster, more accurate search results.

Results

In February 2026, Flowkify delivered version 1. TSG now has a working knowledge agent covering more than 1,000 technical documents. Employees ask questions in plain language through Microsoft Copilot and get an answer with source citation within seconds, without digging through lengthy documents themselves.

The knowledge base is fully in TSG's own hands. The next step is expanding to more product families and specialized sub-agents per domain.

Curious what an A.I. knowledge agent could mean for your technical team? Get in touch with Flowkify.